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Shipping & Returns

FAQ's

Shipping:

1) Shipping Questions:

 

What is the shipping Cost?

Our shipping cost is on an order by order basis. After your order is complete, the check out process will generate a total.

 

What places do Lisa Mashia ship?

We ship nation-wide and international.

 

ALL ORDERS MAY TAKE FROM 7-10 BUSINESS DAYS TO PROCESS BEFORE THEY ARE SHIPPED. PROCESSING DOES NOT INCLUDE HOLIDAYS AND WEEKENDS. DUE TO HOLIDAYS WE ARE EXPECTING A LONGER DELIVERY TIME

 

Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order? A tracking order number will be provided.

 

Special order items are made-to-order and final sale. Once placed, special order items cannot be canceled. For special order items contact lisamashiadesign@gmail.com and a representative will contact you within 24hrs.

 

How do I return an item?

Merchandise must be returned within 5 days after you have received the items.

  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags, including any Lisa Mashia hang tags, attached.
  • Any merchandise marked "Final Sale" and "Sale" cannot be returned.bodysuits cannot be returned.
  • There is a $5.95 Processing Fee for returns and exchanges.
  • All refunds will be made via the payment method of original purchase.
  • CUSTOM MADE ITEMS THERE ARE NO REFUNDS, EXCHANGES OR CREDITS. 

 

ON YOUR RETURNS OR EXCHANGES 

PLEASE INCLUDE A NOTE IN THE PACKAGE WITH YOUR FULL NAME, AND THE REASON WHY YOUR ARE EXCHANGING OR RETURNING

EXCHANGES WILL TAKE UP TO 15 BUSINESS DAYS TO COMPLETE (YOU CAN PAY A RUSH FEE OF $50)

 

U.S. RETURNS

If you are exchanging an item for a different size, you are responsible for shipping both ways (back to us and returning back to you)

INTERNATIONAL RETURNS

You must return your items to the address below within 7 days from the day you received your package. You will receive your GIFT CERTIFICATE, refund. Unfortunately we cannot refund duties, taxes or shipping charges. ANY ADDITIONAL QUESTIONS CONTACT US AT Lisamashiadesign@gmail.com

 

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