FAQ's

Shipping:

1) Shipping Questions:

What is the shipping Cost?

Our shipping cost is on an order by order basis. After your order is complete, the check out process will generate a total.

 

What places do Lisa Mashia ship?

We ship nation-wide and international.

 

ALL ORDERS ARE SHIPPED OUT WITHIN 24 HOURS AFTER PLACING ORDER THIS DOES NOT INCLUDE HOLIDAYS AND WEEKENDS. DUE TO HOLIDAYS WE EXPECT A LONGER DELIVERY

Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order? A tracking order number will be provided.

 

Special order items are made-to-order and final sale. Once placed, special order items cannot be canceled. For special order items contact lisamashiadesign@gmail.com and a representative will contact you within 24hrs.

 

How do I return an item?

Merchandise must be returned within 5 days after you have received the items.

  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags, including any Lisa Mashia hang tags, attached.
  • Any merchandise marked "Final Sale" and "Sale" cannot be returned.
  • All swimwear, accessories, purses, sunglasses and custom apparel are final sale and do not meet the requirements of a valid exchange. 
  • Lisa Mashia offers exchanges only no refunds are permitted. Our policy requires all exchanges to be requested within 7 days of receipt of product.

     If returning item(s) via mail, you are responsible for the shipping costs and tracking info. Packages lost or stolen in transit will not be Lisa Mashia responsibility. Please be sure to keep your proof of postage and/or tracking info. 

  • CUSTOM MADE ITEMS THERE ARE NO EXCHANGES OR CREDITS. 

 

ON YOUR EXCHANGES 

PLEASE INCLUDE A NOTE IN THE PACKAGE WITH YOUR FULL NAME, AND THE REASON WHY YOUR ARE EXCHANGING 

EXCHANGES WILL TAKE UP TO 5 BUSINESS DAYS TO COMPLETE (YOU CAN PAY A RUSH FEE OF $30


All exchanges are subject to approval and must meet the requirements outlined in our return policy. We reserve the right to deny an exchange if it does not meet the conditions of our return policy. 

 

INTERNATIONAL RETURNS

You must return your items to the address below within 7 days from the day you received your package.  Unfortunately we cannot refund duties, taxes or shipping charges. ANY ADDITIONAL QUESTIONS CONTACT US AT Lisamashiadesign@gmail.com

RETURNED ITEMS ARE SENT TO

Lisa Mashia P.O. BOX 901244 Memphis Tennessee 38109

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