Shipping & Return Policy
Lisa Mashia ships Nationwide
Each gown is made-to-order and this process can take up to 4 to 12 weeks. You can't rush artisan quality work! Your gown will be shipped USPS. FedEx, or DHL. Shipping times vary from 1-10 business days, depending on your region.
Please remember about custom dresses
Custom dresses are made specifically to the measurements you provide (bust, waist, hip, hollow to hem, and arm length). That means no one else will be able to wear that dress once it’s completed. Because of this, we are unable to accept any returns on custom size dresses. So sorry, love! Make sure you triple check all your measurements and color choice!
While we will make your order according to the measurements provided, it is only basic custom sizing, so you may need additional alterations at your expense once you’ve received the dress for your ideal fit.
If you have an issue with an item due to an error on our part, please contact us at firstname.lastname@example.org and we will happily assist you